Privacy Policy

1. About this policy

Longtek Pty Ltd (ABN 37 670 334 451) of 35 Market Street, South Melbourne VIC 3205 operates RealSite. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, who we share it with, and how you can access, correct or complain about it.

2. What we collect

From you, when you sign up and use RealSite:

• identity and contact details: name, email address, phone, company, address and state;
• account and plan information: plan, billing interval, trial and subscription status, and ABN if you provide one for a tax invoice;
• content you create: Projects, filters, saved sites, alert settings and notes;
• usage and device information: pages and features used, searches run, log data, IP address, browser type and cookies needed to keep you signed in; and
• your communications with us, such as support emails.

Payment card details are collected and held by Stripe. We do not store full card numbers.

Property data: the Service displays parcel, planning, sales and application information from public and licensed sources. Some of it (for example registered proprietor details) may relate to identifiable individuals. We handle it only for the purposes of the Service and in line with the source licences.

3. Why we collect and use it

• to create and secure your account, run your trial and subscription, and take payment;
• to provide, maintain and improve the Service, including running your saved searches and sending the alerts you ask for;
• to send service and billing emails (for example access links, receipts and trial reminders);
• to respond to support requests and keep records for tax and legal purposes;
• to detect misuse and protect the security of the Service; and
• to send you marketing about RealSite, where permitted. You can opt out at any time (see Marketing and opting out).

4. Who we disclose it to, including overseas

We do not sell your personal information. We disclose it to service providers who help us run RealSite, under contracts that limit their use of it:

• Stripe (payments and billing), which processes data in Australia, the United States and other countries;
• Resend (transactional and notification email), United States;
• Supabase (authentication and database hosting); and
• Amazon Web Services (application hosting, storage and email infrastructure), including in Australia.

Some of these providers store or process data outside Australia, including in the United States. Where we disclose personal information overseas we take reasonable steps under APP 8 to ensure the recipient handles it consistently with the APPs.

We may also disclose information to professional advisers, to a purchaser of our business, or where required or authorised by law.

5. Security and retention

We hold information in access-controlled cloud systems with encryption in transit and role-based access. No system is perfectly secure; if we suffer an eligible data breach we will notify affected people and the OAIC as the Notifiable Data Breaches scheme requires.

We keep account information while your account is active and for the period needed for tax, accounting and legal obligations. Information we no longer need is deleted or de-identified (APP 11.2).

6. Access and correction

You can ask for access to the personal information we hold about you, or ask us to correct it, by emailing info@realsite.com.au. You can update most profile details yourself in Settings. We will respond within 30 days. If we refuse a request we will tell you why.

7. Account deletion

You can ask us to delete your account by emailing info@realsite.com.au. We will cancel any subscription, deactivate your account, and delete or de-identify your personal information within 30 days, except for records we must keep by law (for example invoices).

8. Marketing and opting out

We send marketing email only in line with the Spam Act 2003 (Cth). Every marketing email includes an unsubscribe link, and you can also opt out by emailing info@realsite.com.au. Opting out of marketing does not stop service emails such as receipts and security notices.

9. Cookies

We use cookies and similar technology that are necessary to sign you in and keep the Service working. We do not currently use third-party advertising cookies.

10. Complaints

If you think we have breached the APPs, contact us at info@realsite.com.au or 35 Market Street, South Melbourne VIC 3205. We will acknowledge your complaint promptly and aim to resolve it within 30 days.

If you are not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

11. Changes to this policy

We may update this policy. The current version and its effective date are shown at the top of this page. For material changes we will notify account holders by email or in the Service.